At Huwise, your satisfaction and the progress of your projects are our top priorities. To ensure fast response times and high-quality follow-up, we have structured our communication channels.
This article helps you identify the right point of contact so each request is handled by the relevant expert as quickly as possible.
🛠 1. "Self-service": your first step
Before reaching out to us, remember :
- The User Guide which brings together all our technical and functional documentation.
- The Academy which centralizes all tutorials and courses on how to use Huwise products and services.
- The Community which shares use cases from Huwise users around the world. Feel free to post your questions and your product ideas.
📨 2. Who to contact depending on your needs
If you did not find what you were looking for in the resources above, here is who to contact depending on your request.
| Request type | Primary contact | Preferred channel |
|---|---|---|
| Operational and technical | Support team | support@huwise.com or via the Portal |
| Sales and contractual | Account Manager | Email (cc your CSM) |
| Strategy and roadmap | Customer Success Manager (CSM) | Email (cc your Account Manager) |
We remain fully available to discuss this setup. Thank you for your trust and collaboration!